If your district uses ClassLink to create and manage rosters in DreamBox Math, Reading Park, or Reading Plus, all staff members who need access must be shared via ClassLink. In addition to streamlining the rostering process by managing all DreamBox users via ClassLink, you can also simplify how users access DreamBox products district-wide by leveraging ClassLink Single Sign-On.
This article provides an overview of how to create and manage administrator accounts for DreamBox products via ClassLink. If you need additional information or help, please use the linked resources below or navigate directly to ClassLink Roster Server resources in their Help space.
Determine which staff members need access to DreamBox products and what they need to be able to see and do
Staff members who are not associated with a classroom may need access to Math, Reading Park, or Reading Plus in order to track student data, coach teachers, or troubleshoot technical issues. You can add individual staff members directly to ClassLink, bypassing a district's student information system (SIS) sync. After you have added them to ClassLink they can log in via ClassLink. We recommend you create DreamBox product administrator accounts for all non-teaching staff members who should have access to DreamBox products.
Administrator Permissions in DreamBox Products
There are two kinds of administrators in Math, Reading Park, and Reading Plus: district and school-level administrators. Each type has different permissions in DreamBox products.
Role |
Permissions in DreamBox |
District-Level DreamBox Administrators |
Have access to all schools, teachers, and classrooms in the district, including district-level reporting. |
School-Level DreamBox Administrators |
Have access to the school's information, all teachers, classrooms, and students at the school. School-level administrators also have access to school-level reporting. You can grant staff members access to multiple schools. |
Adjusting Permissions in ClassLink
After you have added DreamBox Math, Reading Park, or Reading Plus as an application in the Roster Server you need to select the permission type. The Roster Server will default to only send users that are enrolled in a class (teachers and students) unless you update these settings. If you wish to send administrators or other users who are not enrolled in a class, you need to turn on the Unenrolled Users toggle.
Click here for step-by-step directions on adding and modifying permissions in ClassLink. |
Using Manual Records to Add Administrators
Manual Records allow you to add administrator accounts and set user properties in the Roster Server without needing to import a new set of data.
Click here for step-by-step instructions on adding and managing records in ClassLink. |
Remember that every time you share rosters via ClassLink you must include all schools, educators, classrooms, and students that will be using DreamBox products, even if you only updated administrator permissions for a few accounts. All changes will be processed by the DreamBox Support team, but the file must be complete each time.
If your file contains only updated information rather than all of your schools and rosters, then any object that is no longer included on the file will be deactivated in DreamBox products. |
Updating Administrator Accounts via ClassLink
After you add administrator accounts via ClassLink, any updates you make to these accounts via Classlink will appear in DreamBox products within one business day. If you stop sharing an administrator account, that user will lose access to DreamBox products. This helps you see and control permissions for all users who have access to Math, Reading Park, and/or Reading Plus.
Updates may not be visible immediately the next morning. Please allow time for the DreamBox Customer Support team to review the changes and process your update. Click here for more information on how DreamBox reviews and processes updates. |
FAQs
Q: What do I do if I can share administrators via ClassLink but can't assign the appropriate DreamBox role in ClassLink? |
A: Depending on the product/s you are using, take the following next steps:
Reading Plus and Park
Please reach out directly to DreamBox Customer Support. We would be happy to help.
Math
When this happens, you can update their DreamBox roles from the Educator tab. Updates you make in the Educator tab will remain the same even if those user accounts have different roles and permissions in ClassLink.
To share administrators via ClassLink and update roles in DreamBox Math:
- Share these administrators via ClassLink with the permissions you are comfortable assigning in ClassLink. These accounts should be created in DreamBox Math within one business day.
- Open the Educator tab, locate the educators' accounts, and update their roles.
Click here to learn more about how to access and use the Educator tab. |
Q: What do I do if I can't create administrators in the Educators tab in the Math Insight Dashboard? |
A: Depending on your district's roster management settings in DreamBox Math, you will have Edit or View Only access in the Educator tab.
Click here to learn more about what this looks like in the tab and what next steps to take. |
Q: What do I do if I need to remove administrator accounts that weren't created via ClassLink? |
A: If you need to remove access from an administrator created outside of ClassLink the IT coordinator who manages rosters in your district needs to do the following:
- Verify this administrator is not currently being shared in ClassLink.
- Email support@dreambox.com, CCing your DreamBox representative.
- In the email, include the DreamBox product/s you are using. all of the names and emails of the administrators that need to be removed, and request that these accounts be deactivated.
After our Customer Support team fulfills this request, these administrators will no longer have access. Please note that if the account is being shared or is shared again via ClassLink, the administrator will regain access to the DreamBox product/s your district is using.
Need Help?
- We recommend you reach out directly to ClassLink Helpdesk with questions about the Roster Server, enabling unenrolled users, or sharing administrators via Manual Records. The quickest way to contact ClassLink is via email at helpdesk@classlink.com or by calling the Helpdesk directly at 1 (888) 963-7550 ext. 101.
- Contact DreamBox Customer Support with any DreamBox-specific questions. If you need assistance, we are happy to help.
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