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Your DreamBox Home Subscription will automatically renew after the subscription period ends so that your student can continue learning without any interruptions. However, if you canceled your subscription before the automatic renewal or if the subscription was unable to renew due to a change with your payment information, the subscription will end and you will need to purchase a new subscription. Rest assured that your student's data will not be lost if this occurs.
HOW TO BUY A NEW SUBSCRIPTION
To begin, log in to your Family Dashboard by entering your email address and password at https://play.dreambox.com. Click "Forgot password?" if you do not remember your password.
Depending on whether or not one of your students still has an active, unexpired account, you will reach either your Family Dashboard or a page informing you you must purchase a subscription to continue.
IF NO STUDENTS HAVE AN ACTIVE ACCOUNT
If you have no students with an active account, you will reach a page informing you that your DreamBox license has expired. Click "Buy a subscription now" to purchase a new subscription for your student(s), and they will pick up right where they left off when the subscription expired. See steps 4-9 below for more detailed instructions.
IF AT LEAST ONE STUDENT HAS AN ACTIVE ACCOUNT
1) Click the profile icon in the top-right corner and select Account Settings.
2) Select My Subscription.
3) Select Buy a Subscription.
4) Any students with expired subscriptions will be listed. Select a single student to repurchase an individual subscription or select multiple students to repurchase a family subscription. You can also select Add a student to add a new student who did not have a subscription previously. To learn more about adding a new student click HERE.
5) Select the duration of the subscription. You will find a discounted price by purchasing a longer subscription. Click View family pricing or View individual pricing to compare the costs of our subscription options. Family pricing is the most cost-effective option if you have more than one student.
6) Enter your billing information and payment option.
7) Click Start my subscription to finalize the purchase. Your student(s) can begin learning with DreamBox again as soon as you start the subscription.