Renew or Repurchase a DreamBox Math Home Subscription

Your DreamBox Math Home Subscription will automatically renew after the subscription period ends so that your student can continue learning without any interruptions. However, if you canceled your subscription before the automatic renewal or if the subscription was unable to renew due to a change with your payment information, the subscription will end and you will need to purchase a new subscription. If you need to purchase a new subscription, your student's progress will not be lost.

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How do I know which children have active or expired DreamBox Math accounts?

You can see the status of each child on your home subscription from the account settings in your family dashboard.

• Sign in to your family dashboard at https://play.dreambox.com.

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If you do not remember your password, click Forgot password? and follow the prompts to reset your password.   If you do not remember the email you used to set up your account, click Forgot password? and try sending a password reset email to the accounts you might have used.

• What you see after you sign in depends on your children's account. If at least one of your children has an active, unexpired account the entry page to your family dashboard will open. If none of your children have active accounts, 

At least one child has an active account	All childrens' accounts have expired
You will see at least one child's account or access your family dashboard. Click here to jump to directions on how to view your children's account status and purchase a subscription (or scroll down to the next section)	You will see a request to purchase a subscription to continue. Select Buy a subscription now and click here to jump to additional directions.

Renewing or Purchasing a Child's Account

Opening Account Settings

• Open your family dashboard, click your name in the top-right corner of the screen, and select Account Settings.

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• When the Account Settings page opens, click My Subscription.

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3) Select Buy a Subscription.

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Buying a Subscription for an Expired Student

When the Buy Subscription options open, you will see the children on your account  with expired subscriptions.  Select a single student to repurchase an individual subscription or select multiple students to repurchase a family subscription.

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Don't see the child who needs a subscription?  Select Add a child to add the child you don't see. To learn more about adding a new child to your account click here.

• Select the subscription length. You will find a discounted price by purchasing a longer subscription. Click the pricing links under subscription options to learn more about pricing options, or click here to see all family pricing options. 

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• Enter your billing information and payment option. 

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• Click Start my subscription to finalize the purchase. Your student(s) can begin learning with DreamBox again as soon as you start the subscription.

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FAQs

Q: If one of my children's accounts has expired, will they need to start over in DreamBox Math?

A: When you repurchase a subscription for one of your children, they will pick up right where they left off in DreamBox Math.  If you notice that lessons are much too difficult or well below your child's current understanding after they start playing again, reach out to our Customer Support Team to discuss updating their placement in the program. 

Related to

• DreamBox Math

Updated October 22, 2025 20:47