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While setting up your Family Account, you may see the error message: First name is already being used by a student on this account. To solve this issue, you need to either:
- Change the name on the existing account
- Delete the existing student account.
To change the existing student's name:
- Log in to your Family Dashboard and open Account Settings from the top-right drop-down menu.
- Select Student Information.
- Locate the student's name you need to change and click Edit Student Information.
| Note: If the existing student's trial or subscription has expired, you must delete the account. |
- Update the student’s name so it is different from the name of the student you are trying to add.
| We suggest adding "old" or "trial" to the beginning of the existing student's name. |
- Click Save to save the changes to the existing student.
- You can now add the student's school account to your Family Dashboard. Repeat the steps to set up parent access and select I am a current customer.
Updated