Check Your Web Browser |
The latest versions of Chrome, Edge, Safari, and Firefox and the current ESR version of Firefox are always supported.
| Note: Internet Explorer users may notice a degraded experience with graphics and audio. If your students are using Internet Explorer 11 and are experiencing issues while playing lessons, we recommend that they use the most current version of one of our recommended browsers instead (listed above). |
Clear Your Browser Cache |
Web browsers store a large amount of information as you browse the internet. As a result, your browser may fill up with unnecessary cookies and other website data that affect its performance. This can cause the DreamBox screen to appear blank or solid blue after you log in. Clearing your browser cache will clean up specific types of stored data and most often resolves the issue. This is typically a simple process and normally takes less than five minutes. Listed below are directions to clear the cache on common web browsers. Please note that the steps may be different depending on your browser's version. Check your browser's Help menu for more information.
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Browser Icon |
Clearing the Cache |
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Mozilla Firefox
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Click the three horizontal bars in the top-right corner of your browser page to open the menu. Select Settings and then choose Privacy & Security panel. Scroll down to the Cookies and Site Data section, and click Clear Data. In the window that opens, check Cached Web Content. Uncheck Cookies and Site Data if you would like to keep that information. Click Clear and the window closes as Firefox clears the browser cache. Close Firefox and then open a new window to sign in to DreamBox |
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Chrome
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Click the three vertical dots in the top-right corner of your screen to open the menu. From the drop-down menu select More tools, and then click Clear browsing data. Choose a time range, or select All time to delete everything. Check the boxes next to Cached images and files and Browsing history. Uncheck the box for Cookies and Site Data if you would like to keep that information. Click Clear data. Close Google Chrome and then open a new window to sign in to DreamBox. |
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Apple Safari |
In the Safari app on your Mac, choose History. Then select Clear History, then click the pop-up menu. Clear your browsing history. |
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Microsoft Edge
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Click the three horizontal bars in the top-right corner of your browser page to open the menu. From the drop-down menu, choose Settings. In the new window that opens, click Privacy, search, and services from the menu on the left side of the screen. Scroll down to Clear browsing data and click Choose what to clear. For the time range, select All time. Next check the boxes for Cached images and files and Browsing history. Click Clear now and the window closes as Microsoft Edge clears the browser cache. Close Microsoft Edge and then open a new window to sign in to DreamBox. |
Try Using a Different Browser |
Sometimes simply switching browsers will resolve the issue. We recommend using Google Chrome.
Disable Ad Blocking Software |
Some optional ad blocking software and extensions for various internet browsers can prevent DreamBox from opening. If you have installed any ad blocking software, please try temporarily disabling or pausing it and then reopen DreamBox.
Add "dreambox.com" to Your Whitelist |
You may see the blank screen because your security, firewall, parental control, or content-filtering software is blocking DreamBox. When you add dreambox.com to the "whitelist" in the security software, you are telling the software that DreamBox is safe to access. View the Help information for your security or router software for specific instructions on how to add the websites to your whitelist. Our System Requirements support article contains a complete list of sites you will need to allow.
Need Additional Help? |
If you have tried these steps but continue to see a blank screen, please contact DreamBox Support. Please make sure you provide your school and classroom (unless you are a home subscriber), your email address, and any steps you took to try to resolve the issue.
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