This article walks through troubleshooting steps to take if you are not able to log into your DreamBox Math home subscription with the email address you think is correct.
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Why isn't my email address working?
If you are unable to log in to your Math Family Dashboard using your email address, it often indicates the email address or password is incorrect.
Possible causes & troubleshooting steps
| Possible Cause | Troubleshooting Steps |
| Your username or password may be misspelled | We recommend double-checking the spelling of both, and verifying that the Caps Lock key is on. |
| Your web browser could be automatically filling in your username and password from a different account. | If you notice that your browser is filling in the email or password fields, try deleting and retyping them to be sure they are correct. |
| The email address you are trying to use may not be the one you originally signed up with | If you have a second DreamBox account that uses the same email address, they may be interfering with each other. In this case, please contact our Customer Support Team. |
Need additional help?
Please contact our Customer Support Team. We would be happy to help.
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