At times you may have trouble printing reports from the Math educator dashboard. This article focuses on the most common troubleshooting steps.
Is the Proficiency and Growth Graph Missing From the Student Overview Report?
We have identified an optional printer setting in Mozilla Firefox that may prevent the Proficiency and Growth Graph from printing on the Student Overview Report. You need to enable the printing of background images, styles, and colors by following the instructions below:
- Open the Firefox menu by clicking the icon in the top-right corner that resembles three horizontal lines.
- Click the Print button.
- Click Page Setup... in the top-left corner.
- When the Page Setup window opens, check the box for Print Background (colors & images).
- Click OK and then close the Print Preview window by clicking the X in the top-right corner.
- Return to the Student Overview Report. If you need instructions to find the report, click here.
- Click the Print button and follow the steps in the printer dialogue box to print the report.
Does the Printed Report Not Fit On A Single Page?
Some reports contain more information and graphics than can fit on a single page. This can cause some information to be cut off or to continue on to a second page. While we strive to make the reports on the Insight Dashboard as printer-friendly as possible, page formatting is often largely dependent on your internet browser and printer settings. If you are having difficulty printing a report, please try the following options:
Try an alternate internet browser
Some internet browsers use different printer settings that can improve the formatting of a report. Some common internet browsers include Internet Explorer, Safari, Mozilla Firefox, and Google Chrome.
Export the report into a spreadsheet
Most reports on the DreamBox Math educator dashboard can be exported into a CSV spreadsheet.
- While viewing a report click the Export button in the top-right corner to download the report as a spreadsheet.
- You can then print the report from Microsoft Excel or your preferred spreadsheet software.
Adjust your printer settings
You can sometimes improve formatting by adjusting the Page Setup or Printer settings on the Print Preview page. Please refer to your internet browser or printer Help menu for specific information.
Need Additional Help?
If the above options do not resolve your issue, please contact DreamBox Support.
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