Troubleshooting Tips: Home Network

Students must be able to connect to the internet to access DreamBox Math or Reading Park. If you're having difficulty connecting to the internet at home, try using the troubleshooting steps and additional resources below. 

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 If the issue is with your home network and the steps below do not help you resolve the issue,  you may also need to contact your Internet Service Provider (ISP) for assistance. 

Troubleshooting Steps 

Symptom Steps to try:
DreamBox and other web pages won’t open Try connecting on a different device to your internet. If you’re using wifi on a laptop computer, desktop computer, or Chromebook, try connecting the same device using ethernet. 
My iPad is waiting to connect

iPad restrictions can interfere with the app. 

  • Click here to learn how to investigate and adjust iPad restriction settings.
  • If you continue to have difficulty, try uninstalling and reinstalling the Math or Reading Park apps. Click here to open instructions.  
Wifi suddenly stopped working
  • Shut down all devices connected to the modem/router.
  • Power down and unplug the modem and the router.
  • Allow the devices to sit for 60 seconds unplugged.
  • Plug in and turn on the modem and router. Allow them to completely boot up until the front panel connection lights on the modem show a steady connection.
  • Start the device and allow it to completely boot up.
DreamBox is not loading

If you’re not able to load DreamBox Maqth or Reading Park on any devices or see a spinning wheel, take a look at your modem and router. 

  • If the lights are solid or blinking green or blue, this shows the device is plugged in and functioning correctly. 
  • If there are blinking or solid orange lights, this indicates there is a connectivity issue. 
  • If the lights are red, this typically indicates there is no connection.

We recommend referring to your user manual or contacting your Internet Service Provider (ISP) to resolve the issue.
Intermittent connectivity issues

Intermittent Connectivity Issues can be caused in the following scenarios:

  • Too many devices connected or another device on the network is using up the bandwidth. For example, if another user is downloading a large file or streaming a movie.
  • Appliances, neighboring networks, and metal can interfere with a wifi network. Try moving your router to a different location to resolve the issue.
  • Unplugging and resetting your modem and router may resolve the issue.

 

Additional Support Resources

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 If the tips above don't resolve the issue and you have verified your home network is working please don't hesitate to reach out to our Customer Support Team.

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