DreamBox Math: Educator and Student Account Management FAQs

This article answers the most frequently asked questions about how to manage and update student and educator accounts and classrooms in DreamBox Math.

 

Creating, Updating, or Removing Student Accounts

Q: Can I add or remove a student from my classroom without affecting a roster update from Clever or ClassLink?

A: If your district uses ClassLink, Clever, or DreamBox ARM to update rosters, we recommend that all classroom roster updates go through your district IT team and the rostering method your district uses. 

 

Creating, Updating, or Removing Educator Accounts

Q: Can I create a few teacher or administrator accounts without uploading a spreadsheet?

A: Yes, but this depends on your school or district's rostering method. If your school or district uses:

  • An automated rostering method like Clever, ClassLink, or ARM:  We recommend that all educator accounts are created through your district IT team and the rostering method your district uses. Please reach out to your site administrator or district IT team and request these changes. 
  • Spreadsheet Uploads at the beginning of the year (Insight Roster Upload): You can manually create individual educators in your educator dashboard if you have Edit permissions. Click here to open instructions.

Q: Can I update a teacher or administrator's email from my Math dashboard?

A: Educator email accounts cannot be updated from the educator dashboard. However, they can be updated and the method depends on your school or district rostering method. If your school or district uses:

  • An automated rostering method like Clever, ClassLink, or ARM: Your district IT team must update the educator's email in the Clever or ClassLink dashboard, or in the ARM file/s they are sharing.  When our system processes that the existing educator's email address has been updated, the changes will be made in DreamBox Math. Please reach out to your site administrator or district IT team and request these changes. 
  • Spreadsheet uploads at the beginning of the year (Insight Roster Upload): Reach out to DreamBox Customer Support for assistance updating educator emails. 

 

Q: How do I remove educators from DreamBox Math?

A: How your district or school removes educator accounts depends on how your IT team and/or DreamBox Math administrator creates and updates rosters in DreamBox Math. If your school or district uses:

  • An automated rostering method like Clever, ClassLink, or ARM: Your district IT team must stop sharing the educator accounts that should be removed with DreamBox Math. When our system processes that your district no longer wants these educators to have access to DreamBox Math, the educators are removed from all school or classroom associations and lose access to the program. Please reach out to your site administrator or district IT team and request these changes. 
Support Icons_Tip Box_50px.png Has your district stopped sharing selected educators but they are still visible in DreamBox Math? Please reach out to DreamBox Customer Support for assistance. 

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