This article compiles the most frequently asked questions from DreamBox Math school families and home subscribers.
DreamBox Math Family FAQs
| Q: If I create a free school family account, will I be able to track my children's student progress year over year, or will I need to create a new account every year? |
A: Yes. If you create a free school family account and connect your child's school DreamBox Math account to it, you will be able to see your child's progress as long as they use DreamBox Math through their school.
| Q: If my child's school stops using DreamBox Math, can I purchase a home subscription? |
A: If you confirm that your child no longer has access via their school we would love to continue to support your child’s math skills on Dreambox via a home subscription. Please visit https://store.dreambox.com/subscribe to learn more.
| Q: Can I transfer my child's progress from my school DreamBox subscription to a home subscription? |
A: We are not able to transfer your child’s school data on Dreambox to your new home subscription. As a result, when you set up your home subscription you will create a new account for your child.
- Sign in when prompted using the email you used to create your school Family dashboard.
- Add your child to your account as a new child, using a slightly different version of their name than the one used on their school account. Our system requires that the first name of each student attached to a given email address is unique.
Example: Your child’s name in their school account is ‘Xavier’. When you create a new version of your child for your home subscription you call them ‘Xavier_home”, or use their first and middle name so the names are different.
| Click here for a step-by-step guide to setting up your home subscription. |
Recommendations: We recommend starting your student in their upcoming grade level and giving your child time to complete 5 lessons each week. Studies show students who complete 5 or more lessons per week experience more learning growth than their peers who complete fewer.
| Q: Will anything change on my Family dashboard if I move from a school to a home subscription? |
A: Yes, you will have access to more features and capabilities, including the ‘Assignments’ feature, which allows you to assign specific lessons for your child to introduce new concepts or review old concepts.
| Click here to learn more about DreamBox Assignments. |
| Q: If my child has a home subscription and their school starts using Dreambox in the future, will we be able to migrate her data to her school account? |
A: Not at this time. Two items to note:
- Your child will receive a new account through their school. The DreamBox Math system will learn and adapt as your child plays in their new school account to find the "just right" placement for them.
- You will also need to connect their new school account to your family dashboard so you can track their progress in the school account. You may run into an error if their name in the school account and their name on your home subscription is the same.
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Click here to learn how to add another student to your family account and see troubleshooting tips if needed. |
| Q: Are there referral discounts available if I recommend DreamBox to other parents and they purchase subscriptions? |
A: Not at this time.
| Q: What is your refund policy? |
A: If you are not completely satisfied with DreamBox Learning you can cancel your subscription and get a full refund within 30 days of starting your DreamBox account. It's that simple. Your refund will be processed to your card within 2-3 business days.
| Click here for additional information. |
| Q: How long does the lifetime subscription plan last? |
A: The lifetime subscription is a 10-year non-renewing subscription. Our 10-year plan length is designed to support a student through all grade levels available with DreamBox.
| Q: Can I add additional students later to a lifetime subscription? |
A: Yes. We offer both family and individual lifetime plans. You can convert your single-student lifetime plan to a family lifetime plan if you want to add additional students.
Have More Questions?
Continue browsing our Help Center or reach out to DreamBox Customer Support.
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